Bosphorus Ventures, radically changing its global lifestyle and business practices with its creative, innovative and innovative technology venture investments, has made a new investment with Artiwise, which has made it a mission to provide sustainable customer satisfaction with artificial intelligence in corporations. Having successfully completed 2022 with its remarkable investments, Boğaziçi Ventures has also completed its fourth investment in 2023. With its mission to support the Turkish entrepreneurship ecosystem with its activities based on both financial and experience transfer, the Company continues to invest in technology startups that are at the early growth stage, have talented teams and have the potential to scale up to a high number of users in international markets, with the BV Growth fund. The new investment of Boğaziçi Ventures, which prioritizes products and services developed with innovative technologies in verticals such as games, Web 3.0, fintech, retail technologies, health and education technologies, is Artiwise, which produces solutions focused on customer satisfaction with artificial intelligence. Boğaziçi Ventures Managing Partner and CEO, Barış Özistek, made the following statements regarding artificial intelligence technology, which has become one of the most interesting technologies of the last period, and Artiwise investment: “Artificial intelligence has always been one of the technologies in our focus. Although interest in this technology has increased recently with the awareness created by Chat GPT, we have 5 companies in our portfolio that have been working on artificial intelligence technologies for years. Now, with Artiwise, we are adding a product that uses artificial intelligence in customer satisfaction to our portfolio. We are very happy to be together with Artiwise, which is the best “Voice of the Customer” company in Turkey, especially with its metrics and product, on its journey with the goal of growth and strengthening in international competition.” Adopting the motto "The companies that best understand their customers are the companies that listen to their customers best", Artiwise provides customer satisfaction with artificial intelligence, natural language processing, sentiment analysis and root analysis technologies. Thanks to the Artiwise Platform, data from communication channels such as call center calls, online comments, survey results, chatbot chats, brand news and social media can be collected on a single platform and analyzed with artificial intelligence. Customer insights and customer satisfaction scores are extracted from this data analyzed with Artificial Intelligence, and proactive action is taken by addressing the root causes of problems. Artiwise Co-Founder and CEO Tanel Temel stated his views as follows: "When we established Artiwise as two founding partners with our CTO Fatih Samet Çetin, we adopted growing by investing in the customer as our strategy. Boğaziçi Ventures supported this strategy by paving the way for our growth with the trust and investment they provided. Artiwise is a company that attaches great importance to satisfaction not only in the solution it provides, but also for its own customers. In addition to our valued customers who have been using Artiwise for many years, mature artificial intelligence processes, product and sector focus, strong management team and expert staff have been instrumental in our taking this investment. In this journey that we started with 2 people, now there are hundreds of dream partners who believe in Artiwise. Our goal is clear with our mission of sustainable customer satisfaction; We will quickly carry this value of our country abroad.” Having completed 4 new investments in the first half of 2023, Boğaziçi Ventures has established 2 new funds this year with its group company, BV Portfolio. Continuing to use artificial intelligence technology in its different funds, Boğaziçi Ventures will continue to establish new funds and invest in technology throughout the year.
